How DO I - FAQ
Using the Same Email Address for Different Logins
If you receive the error message "The user already exists" while trying to add a user account, it means the email address is already associated with an existing account on the platform (e.g., another reseller, client, or external contact). Solution: ...
Sharing a Device
You can share a device across multiple clients. Steps to Share a Device: Navigate to Admin > Client > Devices and select the device you wish to share. Click Edit on the selected device. Select Share. Choose the Reseller and Client to whom you want to ...
Deleting a Device
Before deleting a device, ensure that you disassociate any assets and SIM cards from the hardware device. Steps to Delete a Device: Navigate to Admin > Client > Devices and select the device you wish to delete. Unassign or set to None the Asset and ...
How to Add Beacons
The simplest method to add a driver to the platform is by using the Add Asset Wizard. Steps for Adding a Driver: Configuring the Web App: Ensure the driver appears under the correct client with the desired name. Setting Up the Hardware: Configure the ...
Device Setup Guide
To successfully point your device to our servers, follow these steps: 1. Server Address Tracker Destination: Point your trackers to the following server address: track.iotkinect.com 2. Port Port Information: Determine the correct port for your ...
How to Create a Alerts in IoT Tracking Dashboard
1. Navigate to https://track.iotkinect.io/dashboard 2. Click on "Alerts" 3. Click on "Create Alert" button 4. Assign Name to Alert 5. Select Single or Mutiple Assets as required! 6. Click the "Show All Supported Events" field. 7. Click on Triggered ...
Add a User in IoTKinect Tracking System
Guide to Add a User in IoTKinect Tracking System 1. Navigate to https://track.iotkinect.io/ 2. Login To Your Administrator Account 3. You will be redirected to you Dashboard 4. Click on "Admin" Button 5. Click on "Users" Button 6. Click on "Add User" ...