Alarms are generated automatically when a monitored condition is met — for example, a temperature reading exceeding its threshold or a device going offline. This article explains how to view alarms, assign them to a user, and work them through to resolution.

Step 1 — Open the Alarms tab

Go to the Alarms tab. You will see a list of every alarm that has been created. For each alarm, note the two default columns:

• Assignee — shows Unassigned until someone is assigned to the alarm.
• Status — shows Active Unacknowledged for a new alarm that has not yet been acknowledged or cleared.

Step 2 — Assign the alarm

There are two ways to assign an alarm to a user.

Option A: From the Assignee column

1. Click the arrow next to the alarm you want to assign.
2. A list of users will appear. Select the user you want to assign the alarm to.

Option B: From the alarm details

1. Click the three-dot (⋮) menu under the Details button for the alarm.
2. From here you can assign the alarm, and the assigned user can then acknowledge it, clear it, or add relevant comments.

Once a user is selected, they receive a notification that the alarm has been assigned to them.

Step 3 — Work and resolve the alarm

The assigned user is responsible for resolving the alarm. Typically this means:

1. Acknowledge the alarm to confirm it is being worked on.
2. Perform the actions needed to fix the underlying issue.
3. Add any comments relevant to the investigation or fix.
4. Clear the alarm once the issue is resolved.

Notifications

• When an alarm is created, all users receive an email notification.
• Users who are logged in to the EdgeKinect Vision mobile app also receive a push notification.
• When an alarm is assigned, the assigned user is notified directly.

Need help?

If you run into any issues, email our support team at support@iotkinect.com.